Privacy Policy

1. An overview of data protection

1.1 General

The following gives a simple overview of what happens to your personal data when you make use of our services or when visit our website. Personal data is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

1.2 Data collection

1.2.1 Who is responsible for the data collection in general and on this website?

The data collected are processed by PIQUE Ferry Agency GmbH. The operator's contact details can be found in the website's required legal notice.

1.2.2 What categories of your personal data do we process?

Our offered service is aimed at commercial freight customers. In doing so, personal data is also processed to fulfill our order and to improve our service.

1.2.2.1 Freight Customer Contacts

Within our freight customer contacts we also process the following categories of personal data:

(a) Names of contacts and their position / department in the company
(b) Contact details of the contact persons in the company (telephone number and e-mail)
(c) Company / employer address information
(d) Information about the vehicle booked (type of vehicle and registration number)
(e) Booking data
(f) Sales tax ID of the company

1.2.2.2 Personal Data of of Truck Drivers and Accompanying Persons

On some of the links where we book your commercial transports, it is mandatory to provide personal information about the driver and any accompanying persons when booking a means of transport. The disclosure of this data to third parties is only possible with a legitimate interest, e.g.  if a shipping company is obliged to communicate the data of arriving passengers in advance to the respective state authorities.

PIQUE Ferry Agency will retrieve this information from you on a case-by-case basis and will not store it internally. We have no reason to believe that said third parties do not also comply with all data protection aspects, but can not rule out that the processing and storage is handled differently than at PIQUE Ferry Agency GmbH. Should we become aware of any abuse, we will inform you immediately.

Personal data of truck drivers and accompanying persons can be:

(a) first and last name
(b) date of birth
(c) gender
(d) nationality
(e) passport or identification document details
(f) your employer and your position
(g) contact details (mobile phone number and e-mail address)
(h) Booking data
(i) vehicle information (type of vehicle and vehicle registration number)

1.2.3 How do we collect your data?

We collect your personal information directly from you when making a request to us, making any kind of reservation or otherwise using our services (by visiting our website, using the contact forms on our website or otherwise contacting us) , We also collect personal information from freight customers who have made bookings with us (because you are employed, you are a sub-contractor or you work for a sub-contractor).

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

1.3 Data Usage

1.3.1 What do we use your data for?

Pique Ferry Agency GmbH generally uses names and contact information to communicate with you as a commercial freight customer if you use or intend to use our service. The processing of your personal data is based on the contractual fulfillment of our service to you.
Any further use of personal data of drivers or accompanying persons and their disclosure to third parties shall only be made on a case-by-case basis for a legitimate interest, e.g. if a shipping company is obliged to communicate the data of arriving passengers in advance to the respective state authorities.

Other part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

1.3.2 What happens if you do not provide us your personal data?

To be able to use our service as a booking agency, you must provide us with the personal data as described in Section 1.2.2.1 (a) - (f) as freight customer contact. For drivers and accompanying persons of freight vehicles it might be the case that you must provide us with the personal information as described in Section 1.2.2.2 (a) - (i) above.

If you do not provide us with this personal information, we may not be able to fulfill our contractual obligations to you or the freight customer and you or the freight customer will consequently be unable to use our booking service.

1.4 What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

1.5 Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

2.1 Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal data is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

2.2 Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

PIQUE Ferry Agency GmbH
Hospitalstrasse 3
D-23701 Eutin

Telephone: +49 (0) 45 21 - 77 52 - 0
Email: info@pique-ferry.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

2.3 Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

2.4 Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

2.5 Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

2.6 SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

2.7 Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

2.8 Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data protection officer

We have appointed a data protection officer for our company:

Mr. Oktay Tümer

c/o Pique Ferry Agency GmbH
Hospitalstrasse 3
23701 Eutin

Telephone: +49 (0) 45 21 - 77 52 - 14
Email: tuemer@pique-ferry.de

Dekra Siegel

4. Data collection on our website

4.1 Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

4.2 Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

4.3 Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

4.4 Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

5. Analytics and advertising

5.1 Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

5.1.1 IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

5.1.2 Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

5.1.3 Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

5.1.4 Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

5.2 Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

6. Newsletter

6.1 Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

6.2 MailChimp

This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.

MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.

We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp's servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.

If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.

Data processing is based on Art. 6 (1) (a) GDPR. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.

For details, see the MailChimp privacy policy at https://mailchimp.com/legal/terms/.

6.3 Completion of a data processing agreement

We have entered into a data processing agreement with MailChimp, in which we require MailChimp to protect the data of our customers and not to disclose said data to third parties. This agreement may be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.

7. Online Payment Systems

All payments are processed by our trusted partner’s platform and validated against the highest standards of securing and safeguarding of card data.

7.1 Payment by Credit Card or SOFORT ÜBERWEISUNG

When you pay online, you will be transferred to a secure webpage where you will add your payment card details. We do not process or store any payment card information.

Credit card payments as well as payments via the online payment system SOFORT ÜBERWEISUNG will be carried out by BS PAYONE GmbH - Kiel Branch, Fraunhofer Str. 2-4, D-24118 Kiel, Germany. Registered office: Frankfurt / Main – Register Court: Frankfurt / Main - HRB 28985, Managing Director: Niklaus Santschi, Dr. Ing. Frank Isfort, Carl Frederic Zitscher, Jan Kaniess.

7.2. Payments by ROUTEX fuel card

Your ROUTEX fuel card payment with your ROUTEX fuel card number will be transferred to a secure webpage. PIQUE Ferry Agency will retrieve this information from you on a case-by-case basis and will store it internally only as long it is necessary for the concerned payment.

Payments by ROUTEX fuel card are made by Trafineo GmbH & Co. KG, Wittener Strasse 56, 44798 Bochum. Registered office: Bochum – Register court: Bochum - HRA 6945, Managing Director: Bernd Veith.